Hospitality documents (Room cards, We fixed
it cards, Not Serviced cards, Bottle labels, Chocolate
wrappers) is one more step in your efforts to make
your guests feel that you care.
The guests can
express - via smartphone or "We value your
opinion" card - at any moment their complains or
satisfaction and the guest relations manager
will be notified by email within minutes.
The existence of elegant
Plexiglass signages with printed QR
Codes - Rate us or Report a problem - in the common
areas and the facilities of the hotel alerts the
staff, that they are continuously assessed
increasing their professionalism and improving their
behavior towards the guests.
The statistical data
and guest comments from the surveys
demonstrate the strong points of your hotel, to be
used accordingly by your sales and marketing people.
The "weak" points, identified by your guests direct
you to the necessary changes and improvements to
are generated, on a weekly or monthly basis.
For every facility or department an overall score from
1 to 10 is calculated. All the related guests
comments, along with the best and worst performing
questions are included in the report for analysis and
The identification of your
Promoters - your guests with high
satisfaction scores - means that you can introduce
them to your loyalty club with benefits such as
special prices and gifts. Furthermore you can ask your
promoters through special tools and procedures to
introduce your hotel to friends and relatives.